Ask how much had actually been invested in one car and someone had to look for the numbers. Ask when the next service was due and the date might be in another sheet. Ask who had a rented car and the answer could be in WhatsApp.
Some rental periods were tracked manually. Sometimes on paper. There was no structured fleet system keeping the history together.
Across the team, small operational tasks were taking around 20 hours every day. Not one dramatic problem. Just dozens of little things people had to check, update and remember.