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Hushflow · independent CRM consultancy for small businesses

Zoho CRM implementation from €1,990

We connect two lead sources and one messenger like WhatsApp or Instagram Direct, move your client base in and set reminders.

Discuss your project

Free 30‑min call. Written plan and fixed quote in 2 working days. Free 30‑min call: tell us what’s wrong, and we’ll say if you need the audit.

Prices and what’s included What the audit costs How the move works

What do you need?

Sound familiar?

  1. Problem: “Leads come from Instagram, TikTok, WhatsApp, the website and ads. Some get lost.”

    What changes: Leads from your website and connected channels land in one pipeline with their source and a manager. No reply in 15 minutes? The manager gets a reminder.

  2. Problem: “A manager left, and his client chats left with his phone.”

    What changes: Chats run on company numbers and accounts and stay in the client record.

  3. Problem: “We bought a CRM. A month later everyone was back in Excel.”

    What changes: We build around how you really sell and keep only the fields people use. On day 30 we check who uses it and fix what gets in the way. Included in basic setup.

  4. Problem: “Our automations fire twice and nobody knows why.”

    What changes: The audit finds the rules that clash and tells you which one to keep.

  5. Problem: “The report says one number, the bank says another.”

    What changes: We show where the numbers differ, for example test deals or duplicates, and how to fix it.

  6. Problem: “There are scripts nobody dares to touch.”

    What changes: We find the scripts behind the problems and tell you what is broken in them.

  7. Problem: “I can’t see where deals get stuck without calling everyone.”

    What changes: One dashboard: deals by stage and days without contact.

  8. Problem: “A freelancer set it up and disappeared.”

    What changes: Admin rights and licences are yours from day one, so any Zoho specialist can carry on.

  9. Problem: “In our old CRM, chats were right in the client record.”

    What changes: In Zoho, new chats land in the client record too. Old chats: we agree first what can be kept. See how

See what it costs

Prices and what’s included What the audit costs and gives you

Basic setup

from€1,990

You’re moving to Zoho CRM from spreadsheets or another CRM, or starting with a CRM for the first time.

About 2 weeks to launch

What’s included

  • Leads from two sources, like your website and Facebook lead forms, marked by source
  • One messenger, like WhatsApp on a company number or Instagram Direct: chats in the client record
  • Automatic manager assignment for deals, plus tasks and reminders if a reply is late
  • Your client base moved in from a spreadsheet or old CRM, if it needs no cleanup first
  • A sales pipeline with your own deal stages
  • A simple dashboard: deals by stage and where they get stuck
  • Roles and access rights for your team
  • Training for each role and a day‑30 check: who uses Zoho and what gets in the way
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Advanced setup

The price depends on the work. We name it after a free call.

For larger companies with complex processes.

What’s included

  • Everything in basic setup
  • Several pipelines, with leads sorted and assigned by your rules
  • Complex automations: contracts and invoices from the deal, e-signature
  • Several departments in one system
  • Links to accounting, phone systems, your online shop and marketplaces
  • Your own modules and custom development
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Zoho CRM audit

€790

You already have Zoho CRM, but your processes don’t work the way you planned.

We check your whole Zoho: processes and stages, automations and rules, data (duplicates, empty fields), reports, integrations and scripts.

You get a list of problems, most serious first, each with our fix and its price, plus what else is worth automating.

  • Report in about 1 week after we get access.
  • During the audit we only look: we change nothing in your Zoho.
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Ongoing support

€350 a month

Your business changes, and your CRM changes with it.

A new user and their access, a stage or field, a reminder, a broken automation: we handle it and reply within one working day. We price bigger jobs, like a new pipeline, in advance.

Why Zoho CRM fits a small business

More than 250,000 businesses use Zoho CRM, with the interface in 28 languages.

  • From one pipeline to the whole company

    Start with sales, then add purchasing, finance, HR and projects to the same system.

  • Sales run on rules, not on a manager’s memory

    Pipelines, automation, tasks and reminders: each deal has an owner and a next step.

  • Your messengers and social media in one system

    WhatsApp, Instagram, Telegram, Viber and TikTok, connected through integrations.

  • See which channel brings in money

    Dashboards show sales by channel. For more, add Zoho Analytics and Zoho Marketing Automation.

  • Over 55 Zoho apps that work with your CRM

    Zoho Projects, Books, Sign and others use the same client base.

  • A simple interface for your team

    We set up only the fields and stages your team uses. There is a mobile app too.

  • Client data is stored in the EU

    Zoho stores it in its data centres in Amsterdam and Dublin and doesn’t sell it.

What your working day can look like

One client, from the first message to the prepayment.

Client Deal D-0531 €2,850

  1. A client writes on WhatsApp. The CRM creates the client record, assigns a manager and sets a task: send a quote by 10:00.

  2. The client opened the quote but hasn’t replied. The manager gets a reminder to call, the client gets a short follow-up.

  3. The client says yes. The contract is created from the deal automatically and sent for e‑signature.

  4. The client signs. The invoice goes out the same minute, and the contractor gets the address and job details by email, without opening the CRM.

  5. The prepayment arrives. The deal moves to In progress, and a month later the manager gets a reminder to offer a repeat sale or an upsell.

Nobody has to remember who to call back: each client’s next step is already in Zoho.

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Zoho CRM projects by our team

Our team has worked on many Zoho CRM projects. Here are a few, from a distributor with 70–⁠80 people to a multilingual support desk. Client names stay confidential under our NDAs, the same way yours will.

International employment agency · 5 teams

Five teams work every client in one Zoho CRM, from the first form to the B2B contract
  • Zoho CRM
  • Telephony
  • WhatsApp
  • Automations
marketing, first qualification, sales, client support and B2B in one system

Before. Leads came from several websites, forms, calls and WhatsApp. Clients were handed between teams by hand, so leads got lost or duplicated and nobody could compare managers fairly.

What we built

  • Leads from every website and form created automatically, after a duplicate check
  • Calls with recordings and WhatsApp chats in the client record
  • Automatic routing to managers and hand-offs between teams, with a task at every step
  • Automatic reminders and repeat follow-ups
  • Reports on leads, calls, deals and payments by channel

The hard part: first qualification runs automatically, so only clients who fit reach sales.

Now. The full history of every client is in one place. Management sees which channels bring paying clients and how they move through the stages.

International online platform · support teams in several countries

Every client reaches the right manager by country, language and shift, without anyone sorting them

4routing rules
  • Zoho CRM
  • API
  • Automations
country, language, working shift and the manager’s current load

Before. Clients were spread across systems, managers were picked by hand, and repeat contacts depended on memory. Teams worked in different languages and shifts.

What we built

  • Zoho CRM connected to the company’s own platform through its API, data in sync
  • Each new client goes automatically to an available manager who speaks their language and is on shift
  • Repeat calls and win-back of inactive clients scheduled automatically
  • Tasks and reminders for managers, views for team leads and heads of department

The hard part: the routing logic checks who is available and caps how many open leads one manager can hold, so nobody drowns while others wait.

Now. Load is even across managers, and team leads see all clients who need a follow-up.

Children’s education company · courses, workshops, camps

Parents, children, groups and payments in one CRM, with invoices created automatically

6linked records
  • Zoho CRM
  • Stripe
  • Automations
parent, child, group, deal, invoice and payment

Before. Enquiries came from several websites. Group enrolments and payments were tracked by hand, and nobody saw how fast managers replied.

What we built

  • Enquiries assigned automatically to an available manager
  • A timer on first contact, so slow replies are visible
  • Invoices created from the deal and paid through Stripe; the deal status updates automatically
  • Reminders for calls and payments, a scenario for overdue payments
  • Tasks for the next course or camp when a child finishes one

The hard part: results per group are calculated automatically: fill rate, payments, manager performance.

Now. The team sees which groups have free places and which payments are late, without opening a spreadsheet.

More projects

  • Zoho CRM
  • Accounting
  • Marketplaces
  • Delivery

Distribution and logistics company · 70–⁠80 people

Orders from online stores, marketplaces and the accounting system in one Zoho CRM

One client and order base connected to the accounting system, marketplaces, delivery services, SMS and email. Order statuses, documents and managers’ work tracked without retyping between systems.

  • Zoho CRM
  • Learning platform
  • Payments

Online health and nutrition school · courses, webinars, consultations

The next sale starts automatically after each course

Leads from webinars, websites and ads in one pipeline. The CRM is linked to the learning platform, telephony and two payment providers, tracks payments and debts, and opens the next deal when a student finishes a product.

Systems we have connected to CRMs on these projects: accounting systems, marketplaces, delivery services, IP telephony, WhatsApp, Stripe and local payment providers, learning platforms, website builders, SMS and email services.

Discuss your project

Moving from another CRM or spreadsheets

We move

Contacts, companies, deals with stages and owners, notes and tasks.

We rebuild

Owners, tasks and reminders come with basic setup. Complex automations and custom objects are priced first.

May stay behind

Old messenger history. New chats are saved from day one.

  • amoCRM (Kommo)
  • Bitrix24
  • Pipedrive
  • HubSpot
  • Excel · Google Sheets
  • Other CRMs you’ve outgrown

  1. Full backup

  2. We agree what moves where

  3. We set up your automations

  4. Testing: we check the move with you

  5. Final move on a day you choose. Old CRM stays open to view until you’ve checked it

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WhatsApp, Instagram, Telegram, Viber and even TikTok in your Zoho CRM

Test data: WhatsApp, Instagram, Telegram, Viber and TikTok connect to Zoho CRM, and every chat lands in its client’s record. One client wrote in WhatsApp, Instagram and Telegram, and all three chats are in one record.

All chats from messengers and social media in the client record
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How a project runs, and what protects you

  1. Free call

    In 2 working days, a written plan and a fixed quote. Yours even if you don’t hire us.

  2. Plan

    We open Zoho in your company’s name, in the EU data centre, on a free trial. We agree stages, fields and access with you first.

  3. Build

    A demo in your own Zoho every week.

  4. Launch

    After your OK. We train each role. On day 30 we check who uses it and fix what gets in the way.

What stays yours

  • Super Admin rights from day one
  • Zoho licences and integration subscriptions in your company’s name
  • A full backup of your data on request
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Questions before you book

Still have a question? Ask on the call, in WhatsApp or Telegram.

WhatsApp Telegram
What if we need more than basic setup?

Work beyond basic setup is part of advanced setup: complex automations, sorting leads by your rules, links to accounting, your online shop or phone system, more messengers and pipelines, your own modules and development. The price depends on the scope of the work.

Why a fixed price instead of paying by the hour?

Paying by the hour works against you: the longer an agency works, the more hours it bills. We charge for the result. We name the price and hand over a working system, so we gain from doing it fast and well, and you start working sooner.

What if you disappear, or we want someone else to run our Zoho later?

Your Zoho account, licences and admin rights are yours from day one. Your admin can request a backup of all records on their own. The system belongs to you, so you are free to move to another Zoho specialist.

Do we need Zoho at all, or is a simpler or industry CRM enough?

If 2–⁠3 people sell in one pipeline and need nothing more, Bigin by Zoho or the free Zoho CRM (up to 3 users) may be enough. Zoho pays off when leads come from several channels, work goes on after the sale, or several teams share one client base. An industry CRM can fit better if its ready-made sections match your work. If Zoho isn’t right for you, we’ll say so on the call.

How much of our time will this take?

We need one person who makes decisions, usually the owner or head of sales. Plan 2 hours for the first meeting, then a short demo once a week.

Where is our data stored? What about GDPR?

We open your account in Zoho’s EU data centre. Your company can sign a data processing agreement with Zoho directly. We sign a separate agreement with you for the project and take only the access we need for the work.

Zoho CRM or Zoho One: which should we buy?

Zoho CRM if you need a CRM for your sales team. Zoho One if you want to run the whole company in Zoho: you get over 50 Zoho apps, including Zoho CRM at Enterprise level, Analytics, Books, Sign and Bookings.

Still have a question? Ask on the call, in WhatsApp or Telegram.

WhatsApp Telegram

Get a fixed quote for your Zoho CRM Tell us what’s wrong in your Zoho CRM

A free 30‑minute call. In 2 working days you get: A free 30‑minute call. If you order the audit, you get:

  1. A written plan: pipeline, channels, automations, what moves A report about 1 week after we get access
  2. A fixed price for basic setup and any extras, or an honest “you don’t need Zoho CRM” A ranked list of problems, each with our solution and its price
  3. Which Zoho edition you need and what its licences cost What else is worth automating
  4. A launch date based on your access

Anton Kovalenko

Founder of Hushflow

Runs your call and is responsible for your project

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